All returns must be unused and in original packaging.
If an order is cancelled within 5 business days of placement and the order has not been shipped, a full refund will be processed (excluding special orders). After 5 business days, a 20% restocking fee will be assessed.
For damaged items, the customer has two options: 1) a replacement product(s) shipped asap; or 2) a refund processed once items are received and evaluated.